21 Jan Why you need a good BPM consultant to support an internal BPM team
Prospective clients sometimes ask me why they cannot do BPM on their own, particularly after I have put their people through a BPM workshop. The answer is that it will take them more time and resource to achieve the result that can be achieved using a guiding BPM consultant. So the business benefits from quicker operationalising of new processes and systems flow earlier and the cost of consulting is more than offset by reduced use of internal resources and the process cost savings from quicker implementation. Why quicker? Partly saving learning curve time, partly because guided workshops will produce results more quickly – at least until the team has had enough experience.
Using a BPM consultant will also ensure that the client’s people learn the right practical methods, tools and skills which workshop training starts out but cannot complete. In time the consultant will no longer be required and the organisation carries on its process work with entirely internal teams.
You notice I am not advocating a team of consultants or extended engagements, that’s expensive and does not encourage internal teams to master BPM. A single expert BPM consultant gets you best value,
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