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News / 20.04.2018

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It is easy to say ‘map processes at the activity level’ but what level is this? In practice an activity can be defined at anywhere between almost a sub-process level, at what we normally mean by an activity level, and at a level that is barely...

News / 20.04.2018

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I was talking to a large organisation recently about their work on second tier processes (first tier processes use large industry-based operational systems handling the highest volumes of transactions; second tier processes have transaction numbers that are high enough to warrant analysis, redesign and automation...

News / 20.04.2018

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Tony (not his real name) runs a central administration team. This team liaises with individual teams in business units, which report locally. There was good support for process change both in the central and the business unit teams and with customers, primarily because of real...

News / 20.04.2018

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When implementing a process the project manager can loose sight of the originally intended business benefits because (s)he focuses on the technical and people aspects of implementation. The process project owner (or sponsor) is responsible for the realisation of business benefits and the ownership role...