The speed of business today demands that your organisation function without continual referrals up the line for direction, authorisations and approvals. Your people need to be able to respond immediately with confidence – their confidence that they know the right course of action, and your confidence that they can get it right.


Effective leaders provide a business framework in which people and business partners can work efficiently and effectively, both individually and collectively, and succeed for mutual benefit. A framework comprises:

☆ goals and strategies,
☆ policies,
☆ organisation and culture,
☆ relationship contracts and arrangements,
☆ business processes,
☆ roles,
☆ tools,
☆ systems,
☆ objectives and
☆ measures and incentives.

A good business framework creates an organisational environment in which people think and act for themselves, yet collaborate to achieve common goals and objectives. And the processes are the backbone.


→ Processes are how strategies are operationalised and goals are achieved
→ They guide your people as to how to get things done
→ Policy is embedded in business rules the processes use
→ Roles are defined to support process activities
→ Processes are implemented in systems that manage process flow
→ Systems report against measures and objectives
→ Processes provide relationship interfaces
→ Business processes are how the organisation gets things done


Strategic Benefits

Here are some of the strategic benefits which a Business Process Management (BPM) program can deliver:

  1. Enables operationalisation of business strategy
  2. Improves customer perception of value
  3. Improves capacity/ throughput/ revenues
  4. Encourages repeat business
  5. Communicates clearer expectations
  6. Reduces need for direct supervision
  7. Enables local decision-making
  8. Reduces up the line referrals
  9. Increases resourcing flexibility
  10. Shows participants how they contribute
  11. Encourages collaboration
  12. Reduces internal conflict
  13. Ensures consistency of outputs
  14. Ensures requisite output quality
  15. Reduces cycle time
  16. Reduces costs
  17. Acts as checklist
  18. Outputs are more predictable
  19. Reduces risk
  20. Improves staff satisfaction
  21. Provides opportunity to look for fast track options
  22. Aids planning and estimating activities
  23. Provides baseline for further improvement
  24. Facilitates continuous improvement