Program Phases

“BPM” means Business Process Management.
A BPM program will always vary according to your needs, but the following will give you an idea of the phases and activities that form a business process program for human-oriented, decision-centric processes.

Process architecture

Stakeholder consultation

High-level process mapping

Process projects selection

Target process initial profile

Project terms of reference

Project teams selection

Steering/governance meetings and projects oversight

BPM software selection

BPM Projects

Process discovery

Interviews and workshops

Documentation review

AS IS process profiling

AS IS charting

AS IS documentation

AS IS metrics

Process design

Stakeholder perspectives

TO BE objectives, constraints, CSFs, etc (extended profile)

Black box process scan

TO BE design workshops

TO BE charting

Role definitions

Business rules (micro policy) and policy clarifications

Process definition and documentation

KPI setting

Process presentations

Stakeholder reviews

Workflow automation/BPM system development

Optimise the TO BE for automation (SYSTEM)

System-level workflow charting

Business requirements

Screen shot reviews

Collaborative, iterative system development

BPM configuration/development reviews

System Testing

User Testing


Process implementation

Post-implementation reviews

Implementation planning

Communications, education and training

Roll out

Change management

You will notice that reference is made to the process program as distinct from process projects. This an important distinction. The program is all about business management and achieving the strategic outcomes that are sought, whereas projects are about delivering individual processes into operation.