“BPM” means Business Process Management.
A BPM program will always vary according to your needs, but the following will give you an idea of the phases and activities that form a business process program for human-oriented, decision-centric processes.
Program Phases
Process architecture
Stakeholder consultation
High-level process mapping
Process projects selection
Target process initial profile
Project terms of reference
Project teams selection
Steering/governance meetings and projects oversight
BPM software selection
BPM Projects
Process discovery
Interviews and workshops
Documentation review
AS IS process profiling
AS IS charting
AS IS documentation
AS IS metrics
Process design
Stakeholder perspectives
TO BE objectives, constraints, CSFs, etc (extended profile)
Black box process scan
TO BE design workshops
TO BE charting
Role definitions
Business rules (micro policy) and policy clarifications
Process definition and documentation
KPI setting
Process presentations
Stakeholder reviews
Workflow automation/BPM system development
Optimise the TO BE for automation (SYSTEM)
System-level workflow charting
Business requirements
Screen shot reviews
Collaborative, iterative system development
BPM configuration/development reviews
System Testing
User Testing
Pilot
Process implementation
Post-implementation reviews
Implementation planning
Communications, education and training
Roll out
Change management
You will notice that reference is made to the process program as distinct from process projects. This an important distinction. The program is all about business management and achieving the strategic outcomes that are sought, whereas projects are about delivering individual processes into operation.